Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 3 business days (excluding weekends and public holidays).

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

Once your order has been processed and dispatched, you will receive a shipping confirmation (where applicable).

Shipping & Delivery Time

Delivery timelines are dependent on the courier partner selected at checkout and your delivery location.

Please note:

  • Delivery times may vary based on location.

  • Courier delays are outside of our direct control once the package has been dispatched.

  • We are not responsible for delays caused by courier service disruptions, weather conditions, or other unforeseen circumstances.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.

  • Additional delivery charges may apply for rerouting.

  • We are not responsible for orders delivered to incorrectly provided addresses.

Delivery Issues

If you experience any issues with your delivery:

  • Please contact us promptly.

  • We will work with the courier partner to assist in resolving the issue where possible.